Rules of accommodation

RULES FOR PROVIDING HOTEL SERVICES IN THE HOTEL 28 dated January 1, 2021

(hereinafter referred to as the Rules)

Terms

The following terms are used in these Rules:

"Reservation" - assigning a room (place in a room) to the Guest at the Hotel on the terms determined by the request of the customer or the Guest and confirmation of this application by the Hotel;

"Check-out time (check-out time)" - the time set by the Hotel for the Guest's check-out;

"Check -in time " - the time set by the Hotel for the arrival of the Guest;

"Customer" - a natural or legal person or an individual entrepreneur intending to order or purchase or ordering or purchasing hotel services in favor of the Guest;

"Guest" - an individual who intends to order or purchase, or ordering or purchasing and (or) using hotel services for personal and other needs not related to entrepreneurial activities;

"Price for a room (bed in a room)" - the cost of temporary accommodation and other related services determined by the Hotel, provided for a single price.

The price of a room (bed in a room) of the corresponding category is set the same for all guests, except for cases when the legislation of the Russian Federation or local regulations of the Hotel allows the provision of benefits and benefits for certain categories of guests.

The terms "hotel" and "hotel services" used in these Rules have the meanings defined in the Federal Law of November 24, 1996 N 132-FZ "On the basics of tourist activities in the Russian Federation" .

The composition of the services included in hotel services is determined by the requirements established by the Regulations on the classification of hotels, approved in accordance with part seven of Article 5 of the Federal Law of November 24, 1996 N 132-FZ "On the basics of tourist activities in the Russian Federation", depending on type and category of the hotel.

1. General Provisions

1.1. These Rules are developed on the basis of:

The Constitution of the Russian Federation;

The Civil Code of the Russian Federation;

Federal Law of July 27, 2006 No. 152-FZ "On Personal Data";

Federal Law of November 24, 1996 N 132-FZ "On the basics of tourist activities in the Russian Federation";

Law of the Russian Federation "On Protection of Consumer Rights" dated July 27, 2006 N 140-FZ;

Of the Rules for the provision of hotel services in the Russian Federation, approved by the Decree of the Government of the Russian Federation of November 18, 2020 N 1853;

other regulatory documents related to the implementation of hotel activities.

1.2. LLC "Rosa Khutor" by these Rules regulates the procedure for the provision of hotel services in the hotel "Hotel 28" (hereinafter referred to as the Hotel).

1.3. These Rules govern the relationship between the Guest and the Hotel. These Rules are binding on the Guest, the Customer.

1.4. These Rules are a public offer of the Hotel, that is, an offer to conclude an agreement for the provision of hotel services by the Hotel on the terms stipulated by the Rules and annexes to them.

The validity of this offer is not limited.

1.5. Unless otherwise provided by these Rules, the Guest (Guest) signs a registration card, the Customer (Guest) receives confirmation by the Hotel of the application sent to the Customer (Guest), the Customer (Guest) performs actions aimed at receiving the Hotel services (including, but not limited to, payment by the Customer ( Guest) of the corresponding amount to the Hotel), is the full agreement (acceptance of the Hotel's offer) of the Customer (Guest) with these Rules.

1.6. Upon acceptance by the Customer (Guest) of the hotel's offer, the agreement for the provision of hotel services by the Hotel shall be deemed concluded in writing. The written form is considered observed in accordance with clause 14. of the Rules for the provision of hotel services in the Russian Federation, approved by the Decree of the Government of the Russian Federation of November 18, 2020 N 1853.

1.7. The place of performance of the contract is the location of the Hotel at the address: 354392 Krasnodar Territory, Sochi, st. Sulimovka, 7.

1.8. The brand name, location and working hours of the Hotel are placed on the information sign at the main entrance to the Hotel.

1.9. The Hotel operates around the clock.

1.10. During the period of additional regulatory regulation related to the threat of the spread of a new coronavirus infection (COVID-19), acting depending on the level of the state / municipal authority that adopted the relevant regulatory legal act on the territory of the Russian Federation, the territory of the Krasnodar Territory, the territory of the municipality city Sochi, each Guest undertakes:

· Observe social distancing of at least 1.5 meters from other persons, on the territory of the Hotel and outside it;

· Wear personal protective equipment for respiratory organs (masks, respirators) in all public areas of the Hotel and outside;

· Undergo a daily thermometry procedure (reception desk).

· Observe the sequence and distance when traveling in the Hotel's elevators (no more than 2 people per trip);

· Air the room in which the Guest is staying once every 2 hours (at least 5 minutes);

· During the rest to be only on the territory of the Hotel / the territory adjacent to the Hotel;

· Do not go to public places, parks, squares, embankments, beaches and other places of mass recreation, leisure, entertainment, entertainment, cultural, sports, sports, exhibition, education, advertising, business, social-oriented, and other similar activities with a full-time citizens' presence , shopping and entertainment centers, attractions and other places of mass visits of citizens, if such a prohibition is established by regulatory enactments in force on the territory of the Krasnodar Territory, the territory of the municipality of the city of Sochi.

2. Information about services, procedure for registration of accommodation in the Hotel and payment for services

2.1. The hotel has the right to conclude agreements with legal entities and individuals for the reservation of vacant seats and the provision of hotel services.

2.2. The agreement on the provision of hotel services is concluded with each Guest, or his legal representative upon arrival at the Hotel, if it has not been concluded earlier.

2.3. The agreement on the provision of hotel services comes into force and becomes binding on the parties from the moment of its conclusion. The agreement on the provision of hotel services is concluded in writing, by accepting the Hotel's offer by the Customer (Guest). Regardless of who is the payer for the provided hotel services, the registration card signed by the Guest is also a document required for registration.

2.4. By signing the registration card, the Guest confirms that he has received the following complete and reliable information from the Hotel:

· Information about the Hotel, including its contact phone number, OGRN, TIN;

· Information about the type of Hotel assigned to the Hotel category, provided for by the regulation on the classification of hotels, approved in accordance with part seven of Article 5 of the Federal Law "On the Fundamentals of Tourist Activities in the Russian Federation", about the details (number and date of issue) of the certificate of assignment to the Hotel of a certain category and about the issuing accredited organization;

· Information about the category of the Hotel rooms and the price of rooms (space in the room);

· A list of services included in the price of the room (space in the room);

· Information about the form and procedure of payment for hotel services;

· List and price of other paid services provided by the Hotel for a fee, conditions for their purchase and payment;

· Information about the form, conditions and procedure for booking, as well as the procedure for cancellation of booking;

· The maximum period of stay at the Hotel, if this period is set by the Hotel;

· A list of categories of persons entitled to benefits, as well as a list of benefits provided in the provision of hotel services in accordance with laws and other regulatory legal acts;

· Information about other paid services provided at the Hotel by third parties;

· Information about the time of arrival and time of departure from the Hotel;

· Information about the rules for the provision of hotel services at the Hotel;

· Information about the rules of fire safety and rules for the use of electrical appliances in the Hotel;

· Information on the procedure for processing personal data;

and therefore has no claims against the Hotel.

The specified information is located at the reception of the Hotel accommodation service (a place available for viewing by the Guest. Reminders with the Fire Safety Rules are available in each room of the Hotel.

2.5. An agreement on the provision of hotel services in accordance with Chapter 39 of the Civil Code of the Russian Federation on behalf of the Hotel is concluded by the General Manager of the Hotel or another authorized person (on the basis of a power of attorney). An agreement on the provision of hotel services, made by signing a registration card, on behalf of the Hotel, is concluded by the administrator of the hotel's accommodation service by virtue of his official powers.

2.6. Upon the conclusion of an agreement on the provision of hotel services to the Guest (provided that the Guest signs a registration card), the Hotel issues a magnetic key card from the room.

2.7. Depending on the terms of the contract and the payment procedure, the Hotel also issues payment documents, invoices, acts of services rendered with relevant information to the appropriate person (Guest or Customer).

2.8. The total number of guests staying in the room must correspond to the number of beds in the room.

2.9. Check-in of the Guest is carried out subject to the presentation by the Guest of a document proving his identity in accordance with the legislation of the Russian Federation, including:

· Passports of a citizen of the Russian Federation, certifying the identity of a citizen of the Russian Federation on the territory of the Russian Federation;

· Passports of a citizen of the USSR, which certifies the identity of a citizen of the Russian Federation, until it is replaced within the prescribed period with a passport of a citizen of the Russian Federation;

· Birth certificates - for a person under the age of 14;

· Passports of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation outside the Russian Federation, for a person permanently residing outside the Russian Federation;

· Temporary identity card of a citizen of the Russian Federation;

· A passport of a foreign citizen or another document established by federal law or recognized in accordance with an international treaty of the Russian Federation as an identity document of a foreign citizen;

· A document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as a document certifying the identity of a stateless person;

· A temporary residence permit for a stateless person;

· Residence permit of a stateless person.

2.10. Check-in at the Hotel of minors under the age of 14 is carried out on the basis of identity documents of the parents (adoptive parents, guardians), accompanying person (s) who are with them, subject to the consent of legal representatives ( one of them), as well as the birth certificates of these minors.

2.11. Check-in at the Hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors, subject to the consent of legal representatives (one of them).

2.12. Registration of Guests who are citizens of the Russian Federation at the place of stay at the Hotel is carried out in accordance with the Rules for registration and deregistration of citizens of the Russian Federation at the place of stay and at the place of residence within the Russian Federation, approved by the Government of the Russian Federation of July 17, 1995 No. 713 "On Approval of the Rules for Registration and Removal of Citizens of the Russian Federation from Registration at the Place of Stay and at the Place of Residence within the Russian Federation and the List of Persons Responsible for Receiving and Submitting Documents for Registration and Deregistration of Citizens of the Russian Federation to the Registration Authorities at the place of stay and at the place of residence within the Russian Federation ”.

2.13. Registration of Guests who are foreign citizens and stateless persons, registered at the place of stay in the Hotel and their deregistration at the place of stay, are carried out in accordance with the Rules for the implementation of migration registration of foreign citizens and stateless persons in the Russian Federation, approved by the decree of the Government of the Russian Federation dated January 15, 2007 N 9 "On the procedure for the implementation of migration registration of foreign citizens and stateless persons in the Russian Federation."

2.14. A guest entering the Hotel is a subject of personal data in accordance with Federal Law No. 152-FZ of 27.07.2006 "On Personal Data".

The Guest, providing the Hotel with their personal data, confirms their accuracy. Due to the fact that the Hotel's personal data of the Guest is necessary for the proper provision of hotel services, as well as for the purpose of registration, the Guest, by signing the registration card, confirms that he grants the Hotel the right without notifying the authorized body for the protection of the rights of subjects of personal data and without the special consent of the Guest to process his personal data, which include: surname, name, patronymic, year, month, date and place of birth, address of residence, details of an identity document, length of stay at the Hotel, contact phone number, email address. In addition, the Hotel, without any consent of the Guest, and without notifying the authorized body for the protection of the rights of subjects of personal data, reports (provides) the personal data of the Guest at the request of law enforcement, tax and judicial authorities, lawyers, as well as his employers. In other cases, the Hotel has the right to provide third parties with the personal data of the Guest, only on the basis of the written consent of the Guest, drawn up in accordance with Art. 9 of the Federal Law of 27.07.2006 No. 152-FZ "On Personal Data". The personal data of the Guest are stored on paper and electronic media, and their safety is ensured by the Hotel. The Hotel has the right to process the personal data of the Guest, within three years from the date of the conclusion of the agreement on the provision of hotel services (subsequently, the specified information is destroyed by the Hotel). The processing of the Guest's personal data includes the actions (operations) of the Hotel, including the collection, systematization, accumulation, storage, clarification (update, change), use for registration purposes, distribution (including transfer) at the request of law enforcement, tax and judicial authorities , any lawyers, as well as employers of these persons, depersonalization, blocking, destruction of personal data. The hotel processes the personal data of the Guest, without notifying the authorized body for the protection of the rights of subjects of personal data.

Guided by the Federal Law of July 27, 2006 No. 152-FZ "On Personal Data", the Guest signs a consent to the processing of the Guest's personal data by the Hotel.

2.15. The hotel does not provide temporary accommodation services to foreign citizens and stateless persons in the absence of documents confirming their legal presence on the territory of the Russian Federation, in accordance with the Law of July 18, 2006 No. 109-FZ.

2.16. The guest has the right to book a room in advance. Reservation of a room is carried out by submitting an application via telephone, electronic communication, by directly contacting the Hotel Reception and Accommodation Service, through the Hotel's website on the Internet, through external specialized services.

2.17. The hotel reserves the right to arrange room reservation services by issuing a confirmation invoice for the declared services. When issuing a confirmation invoice according to the application, the Guest confirms the booking services by making payment for such services according to the confirmation invoice within five calendar days. From the moment the payment is received to the hotel's bank account, the room reservation is guaranteed for the Guest. The cost of booking services is at least one day for each Guest according to the declared tariff plan. The guest reserves the right to cancel the reservation at least three calendar days prior to arrival. In case of cancellation of the reservation less than three calendar days prior to arrival, the Hotel reserves the right to collect from the Guest the actual costs incurred by the Hotel.

2.18. During his stay at the Hotel, the Guest can pay for the purchased additional services:

- In cash;

- bank cards Visa, MasterCard, MIR, JCB, Union Pay;

- by bank transfer to the bank details of the Hotel.

2.19. Payment for the services provided is carried out in accordance with the current price list for services approved by the order of the General Manager of the Hotel. At the end of the stay at the Hotel, the Guest is provided with an invoice for all additional services rendered to him.

2.20. When paying by credit card, funds are debited in the amount according to the estimated length of stay.

2.21. Check-in time, check-out time (check-out time) at the Hotel:

When providing accommodation services at the Hotel, the following check-in time, check-out time (check-out time) is set:

In the period from April 19 to December 15 -

check-in time 15:00 of the current day local time;

check-out time (checkout time) 12:00 of the current day local time;

From December 16 to April 18 -

check-in time is 19:00 of the current day local time;

check-out time (checkout time) 17:00 of the current day local time;

2.22. For stays of no more than a day (24 hours), payment is charged per day.

2.23. In the case of a guaranteed booking, if you are late for a day, you will be charged for the actual simple room, but not more than 1 day.

2.24. If you are late for more than a day, the reservation will be canceled. In this case, accommodation at the Hotel is made on a first-come, first-served basis, subject to availability. The hotel reserves the right to take payment for the actual simple room, but not more than 1 day.

2.25. In the case of a guaranteed (paid) reservation upon arrival of the Guest before checkout time for a period of more than one day, rooms are booked from the previous day, and an additional payment will be charged per day of stay.

2.26. In case of non-guaranteed booking or when settling "from the counter", the Guest shall be accommodated before checkout time only if there are rooms free from the reservation. Payment for accommodation is charged in accordance with the Early Check-in rules (clause 2.29 of these Rules).

2.27. If it is necessary to extend the stay at the Hotel, the Guest can contact the Reception and Accommodation Service no later than 2 hours before checkout time. If there are free places in the Hotel, the period of stay can be extended.

2.28. When extending the stay at the Hotel, the Guest pays 100% of the cost of the stay for the extended period.

2.29. Early check-in and late check-out.

2.29.1. Early check-in of the Guest is considered to be the check-in of the Guest to the hotel room earlier than the check-in time.

In case of an early arrival of the Guest, the Guest will be accommodated only if there are free rooms in the Hotel.

2.29.2. In this case, the Guest pays the cost of early check-in in the amount of 50% of the current open rate for the corresponding room. Late check-out is considered to be the departure of the Guest from the hotel room later than the check-out time.

In case of late check-out of the Guest, the accommodation fee is charged in the following order:

· Late check-out of the Guest with a delay of no more than 6 hours after the check-out time in the amount of 50% of the current open rate for the corresponding room;

· Late check-out of the Guest with a delay of 6 to 24 hours after check-out time - in the amount of 100% of the current open rate for the corresponding room;

2.30. In case of early departure of the Guest, the Hotel makes a partial refund of the funds to the Guest minus the cost of the Hotel services provided to the Guest, as well as the expenses actually incurred by the Hotel.

2.31. In case of early departure of the Guest from the Hotel, sent by the Customer (legal entities, travel agencies or intermediaries), the amount of the refund is negotiated within the framework concluded between the Guest and the legal entity, agency, intermediaries of the contract.

2.32. When placing a Guest, whose stay at the Hotel is paid for by bank transfer by the Customer at the rate of a single room, the additional accommodation of the Guest in this room is carried out at the rate of an extra bed. Accommodation in an extra bed is calculated from the rate of a seat in the room according to the type of accommodation (program, tour) chosen by the Guest. Upon arrival of the Guests who arrived from the Customer by bank transfer, changes in accommodation are carried out only on the basis of the written consent of the Customer who paid for the Guest's stay. In the absence of the written consent of the Customer, additional accommodation in the room is carried out at the current rate at the expense of the Guest. In case of additional accommodation with the Guest staying for cash, a recalculation from single to double occupancy is made in accordance with the applicable rates at the Hotel.

2.33. In case of hospitalization of the Guest in medical institutions of the city, payment for staying in the hospital of city medical institutions is made at the expense of the compulsory medical insurance, VHI if the Guest has a policy, in the absence of a policy at the expense of the Guest.

2.34. Resort fee

In accordance with the Federal Law of July 29, 2017 N 214-FZ, as well as the Law of the Krasnodar Territory of November 27, 2017 N 3690-KZ, from July 16, 2018 to December 31, 2022, a fee is charged in the Krasnodar Territory for using the resort infrastructure (resort fee) ...

The amount of the resort tax in the Krasnodar Territory is established by the Law of the Krasnodar Territory of November 27, 2017 N 3690-KZ.

The resort tax to be paid is not included in the rate.

The payers of the resort tax are individuals who have reached the age of 18 and stay at the Hotel for more than 24 hours.

The above regulatory enactments establish preferential categories of persons exempted from paying the resort tax.

The list of preferential categories, detailed conditions for the collection of the resort tax, conditions for liability for non-payment of the resort tax and other information is contained in the text of the above regulations, the texts of which are available to the Guest at the reception.

3. Rules for staying at the Hotel with children and adolescents

3.1. Guests arriving at the Hotel with children must comply with these Rules when staying at the Hotel with children and adolescents.

3.2. Children under 7 years old stay free of charge without extra bed. Children from 7 to 12 years old are charged according to the price list for additional accommodation at the Hotel. Children over 12 years old are accommodated in the Hotel for a fee in accordance with the general procedure, taking into account clause 2.10. and p. 2.11. of these Rules.

3.3. For games and entertainment for children, the Hotel has a children's playroom. The rules for visiting the children's playroom are specified in Appendix No. 1 to these Rules.

3.4. It is prohibited on the territory of the Hotel:

· Independent use of elevators, by children under 12 years old, unaccompanied by adults;

· Finding children under 12 years old unaccompanied by adults in the guest areas of the Hotel, on staircases and marches;

· Visiting by children under 12 years old, unaccompanied by adults, catering outlets;

· Attendance by children under 12 years old entertainment activities for adults after 22.00;

3.5. In case of non-compliance with these Rules and the occurrence of negative consequences for children, the Hotel is not responsible for their health.

4. Rules for staying at the Hotel with pets

4.1. Accommodation of guests with pets is allowed only upon prior booking and by prior agreement with the Hotel. Accommodation with pets is allowed only in rooms of categories "Standard" "Superior standard" "Family".

4.2. The hotel reserves the right to determine if the specified pet can be accommodated in the room.

4.3. All pets staying at the hotel must be registered; if there are unregistered animals in the room, the Guest's account will be credited with an amount of 5000 rubles. without prior notice to the Guest.

4.4. Payment for accommodation of a pet weighing no more than 15 kg is 1000 rubles. per day. If the weight of the pet is more than 15 kg, the surcharge is 1500 rubles. per day. Subsequently, the amount will be used for special cleaning of the room after the Guest has checked out.

4.5. No more than one animal is allowed in one room.

4.6. When checking into a hotel with pets, the Guest is obliged to familiarize himself with this provision and sign, confirming his acquaintance and agreement with these rules.

4.7. Guests arriving at the hotel with pets are required to have a valid veterinary certificate stating all vaccinations.

4.8. The guest must have a special rug or a special cage for a pet.

4.9. To feed pets, the Guest must have special utensils with him.

4.10. For the toilet of cats, the Guest must have a special tray in the room.

4.11. It is prohibited to feed pets from dishes belonging to the Hotel.

4.12. It is forbidden to leave pets unattended by the owners in the hotel room, hall of the building, on the territory of the hotel.

4.13. Moving a pet around the hotel is allowed on a leash or in a special carry bag. The free presence of a pet in the common areas of the hotel is prohibited for the safety of guests and staff.

4.14. It is forbidden to wash pets in the baths and showers of the room, to use towels, sheets and other bedding belonging to the hotel for taking care of animals.

4.15. The guest is obliged to ensure that the pet is absent during the cleaning of the room by the hotel staff or during the repair work in the room.

4.16. While walking a pet on the territory of the resort, carry out the subsequent disposal of waste.

4.17. The hotel reserves the right, in case of aggressive behavior of the animal in relation to the guests of the hotel, hotel employees or any other person, to ask the owner of the animal to immediately remove the animal from the hotel.

4.18. The guest is financially responsible for: losses caused to the property of the hotel by animals, including damage to furniture, walls, carpets and others; damage caused by animals to other Guests of the hotel or the hotel staff.

5. Rights and obligations of the Guest

5.1. The guest is obliged:

· Comply with the established by the Hotel order of residence and the order of payment for the services provided;

· Maintain cleanliness, take good care of the property and equipment of the Hotel;

· Compensate for damage in case of loss or damage to the property of the Hotel in accordance with the current legislation of the Russian Federation. The amount of damage is determined according to the prices of the Hotel's Price List on the day the damage was discovered. In case of compensation for damage, a Damage Compensation Act is drawn up in 3 copies.

· Do not disturb other guests staying at the Hotel, observe the silence and order in the room, public order at the Hotel;

· Not create conditions and prevent accidents of power grids, water and heat supply networks and other technical, engineering systems and equipment of the Hotel;

· Upon detection of an infectious disease or suspicion of such an infectious disease, immediately vacate the Hotel room (Article 33 of the Federal Law No. 52 "On the Sanitary and Epidemiological Well-Being of the Population" dated March 30, 1999).

· Timely and in full pay for additional services provided by the Hotel, which are not included in the room rate. In case of late payment by the Guest for the cost of such services provided by the Hotel, their provision is terminated until the full repayment of the debt;

· When leaving the room, close the water taps, windows, turn off the lights, TV and other electrical appliances, close the room;

· When leaving the Hotel, notify the administrator on duty of the Reception and Accommodation Service about your departure and hand over the key.

· Upon the expiration of the paid period of residence - to vacate the room, observing the checkout time.

· During the stay of the Guest at the Hotel and in the adjacent territory, observe the fire safety rules (Appendix No. 3 to these Rules).

· If a guest detects deficiencies in the service provided, he may demand that the deficiencies be eliminated free of charge.

5.2. The guest is prohibited from:

· Leave unauthorized persons in the room (persons who are not a party to the declared agreement for the provision of hotel services), and also give them the room key;

· Store bulky items, flammable materials, weapons, chemical, radioactive and explosive substances, mercury;

· Openly carry any types of civilian, service, military weapons available to the guests of the Hotel, including in the performance of their official duties, as well as special equipment. Guests who, by the nature of their activities, have the right to carry and store weapons, are obliged, at the request of the Hotel administration, to provide documents certifying this right.

· Store and unauthorized use of pyrotechnic products;

· Use electric heating devices (tiles, coffee pots, irons, boilers, etc.), as well as faulty portable extension cords for powering electrical appliances;

· To smoke on the territory of the Hotel (including but not limited to this in the hotel room, in the corridors of the Hotel, in the public areas of the Hotel).

For the purposes of these Rules, smoking means the process of inhaling smoke and / or vapor, of any origin, (including, but not limited to:

- smoke and / or steam resulting from combustion (smoldering) of tobacco and / or smoking mixtures of vegetable and / or chemical origin;

- smoke and / or vapor arising from the use of electronic systems, electronic cigarettes and other devices that produce aerosol and / or vapor and / or smoke by heating a liquid;

- smoke and / or steam arising from the use of heating devices for tobacco / smoking mixtures.

- smoke and / or steam arising from the use of other devices.

· Independently rearrange the furniture in the room, carry out the removal of furniture from the room, and also use the hotel property for other purposes;

· Disturb the peace of living guests;

· Drinking alcoholic beverages in the halls and corridors of the Hotel, as well as the use of drugs in the Hotel;

· Be in public areas on the territory of the Hotel with an identified infectious disease or with suspicion of such;

· To conduct visitors to the Hotel without registration at the Reception and Accommodation Service;

· Antisocial behavior, insult to the honor and dignity of the Hotel employees and residents, the use of profanity in relation to employees, guests of the Hotel and any other persons;

5.3. In case of violation of the conditions specified in this paragraph, the Hotel has the right to terminate the provision of hotel services unilaterally.

6. Rights and obligations of the Hotel

6.1. The hotel is obliged to ensure the placement of the following information in a place convenient for viewing and to present at the first request of guests: the rules for the provision of hotel services and full information about the services provided by the Hotel, the form and procedure for their payment.

6.2. The hotel provides guests with the following services at no additional charge:

· Calling an ambulance;

· Use of a medical kit;

· Delivery to the room of the correspondence addressed to the Guest, upon receipt;

· Wake-up at a certain time;

· Use of individual safe deposit boxes at reception Hotel

· Use of the ski room in winter;

· Use of the children's playroom;

· Internet connection (Wi-Fi);

· Taxi call.

6.3. The Hotel has the right to replace the room provided to the Guest in the Hotel if it becomes necessary to carry out emergency repair, sanitary - epidemiological and other measures in the room occupied by the Guest aimed at eliminating the reasons that threaten or impede their normal (high-quality and safe) use.

6.4. The Hotel has the right to refuse the Guest to provide accommodation services and to evict the Guest from the Hotel in cases of violation of these Rules, untimely payment for accommodation and additional services provided, manifestations by the Guest towards staff and other vacationers of aggression or actions that threaten the safety of health or property of other persons ...

6.5. The hotel has the right to refuse service to citizens whose condition has signs of intoxication, and / or whose behavior may create inconvenience for the Guests of the Hotel.

6.6. In the event of a gross violation of the Rules of Conduct or safety measures on the part of the Guest, the Hotel has the right to refuse him further stay at the Hotel with the obligatory drawing up of an Act on this incident and the invitation, if necessary, of employees of the competent authorities.

6.7. The hotel ensures the safety of personal belongings of residents in the Guest's room.

6.8. The Hotel is responsible to the Guest for the loss, shortage or damage of his things brought to the Hotel, with the exception of money, other currency values, securities and other precious things. A thing entrusted to the employees of the Hotel, or a thing placed in a hotel room or other designated place is considered to be brought into the Hotel.

6.9. A place specially designated for storing equipment.

The place specially designed for storing snowboard / ski equipment is the equipment storage room (ski room) located on the ground floor of the Hotel. The equipment storage room (ski room) is isolated and has a separate lockable entrance. The door to the equipment storage room (ski room) is equipped with an electronic lock that can only be opened with a key / card from the Guest's room.

IMPORTANT!

Separately located in the public areas of the Hotel, racks for drying equipment, racks, and other devices located outside the equipment storage room (ski room) ARE NOT a place specially designed for storing snowboard, ski equipment, as well as any other equipment.

The hotel is not responsible for the loss of the Guest's belongings outside the Guest room and / or the equipment storage room (ski room).

6.10. The Hotel is responsible for the loss of money, other currency values, securities and other valuable things of the Guest, provided that they were accepted by the Hotel for storage or were placed by the Guest in an individual safe box provided to him by the Hotel.

6.11. The hotel is released from liability for the non-safety of the contents of such a safe if it proves that, according to the storage conditions, someone's access to the safe without the knowledge of the Guest was impossible or became possible due to force majeure.

6.12. A guest who finds a loss, shortage or damage to his belongings is obliged to notify the Hotel administration without delay. Otherwise, the Hotel is released from responsibility for the non-safety of things.

6.13. Items forgotten by the Guest in the room to be vacated, upon expiration of the paid period of stay under the concluded agreement for the provision of hotel services, are placed by the Hotel in storage in a luggage room or other suitable room for these purposes, with the Guest bearing all the costs of their storage. Placement of things for storage is carried out by the Hotel in the presence of the hotel's security personnel. The Guest is notified of the upcoming event, provided that the Hotel has information about its location.

6.14. The Hotel keeps the thing forgotten by the Guest in the Hotel for one year from the moment of drawing up the Act on forgotten things. Valuables, large amounts of money are kept for 2 years. The costs of storage (delivery / dispatch) of things are borne by the Guest.

6.15. The Hotel is not responsible for the health of the Guest in the event that he consumes food and drinks purchased outside the Hotel.

6.16. The hotel ensures full compliance with the norms of the SES, other normative acts of the quality of the offered services of the Hotel.

6.17. The hotel ensures the confidentiality of information about the Guests and Guests of the Hotel.

6.18. The hotel undertakes not to hold noisy events after 23.00, with the exception of pre-agreed holidays and entertainment programs.

6.19. The Hotel undertakes to promptly respond to the Guest's requests to eliminate inconveniences, breakdowns in the hotel's room stock.

7. Procedure for resolving disputes

7.1. The book of reviews and suggestions is at the administrator of the Reception and Accommodation Service and is issued at the first request of the Guest.

7.2. Requests and complaints of the Guest are considered no later than 10 (ten) calendar days from the date of filing the complaint.

7.3. In the event of any dispute regarding the quality of service, both parties should strive to resolve the issue on the spot. If the problem cannot be resolved on the spot, the Guest must state their complaint in writing. Failure to comply with this condition may serve as a basis for full or partial refusal to satisfy it.

7.4. If it is impossible to eliminate the identified deficiencies on the spot, an act is drawn up, signed by the Guest and the authorized person of the Hotel, in 2 copies, indicating all the comments in it.

7.5. In the absence of the above-mentioned act, the Guest's claims are considered unreasonable.

7.6. The relations between the Guest and the Hotel for the provision of services to the Guest in accordance with these Rules are governed by the law of the Russian Federation.

7.7. All disputes arising between the Guest and the Hotel are preferably resolved through negotiations. The claim procedure for resolving disputes is mandatory. The Party that received the claim is obliged to send the other Party a response to the claim within 10 (ten) calendar days from the date of its receipt. Unresolved disputes shall be resolved in a court of general jurisdiction at the place of execution of this agreement specified in clause 1.2. of these Rules.

8. Additional information

8.1. The guest is informed and agrees that in accordance with the requirements of the Government of the Russian Federation of 04/14/2017 N 447 "On approval of requirements for anti-terrorist security of hotels and other accommodation facilities and the form of a safety passport for these facilities" in the Hotel "video surveillance is conducted in the Hotel. The video surveillance system is equipped with sound recording facilities.

8.2. The hotel has the right to use video surveillance materials as evidence in proceedings in civil, administrative, criminal and any other cases.

All guests of the Hotel have the same rights [1]

[1] Foreign citizens staying on the territory of Russia in general have all the rights and bear responsibility for their actions on an equal basis with Russian citizens. An exception is made by diplomatic and consular employees, as well as other categories of persons who, for any reason, according to the current Russian legislation, are subject to legal immunity.

Criminal, administrative and civil liability of foreign citizens for actions committed by them on the territory of Russia, including during their stay at the Hotel, occurs on the same grounds as for Russian citizens.

In case of non-compliance with these Rules, citizens may be held liable under the current legislation of the Russian Federation, and also evicted before the end of the period of stay, followed by notification of the reasons for the incident to the administration of the organization that issued the voucher.

Applications:

APPENDIX № 1 RULES OF VISITING THE CHILDREN'S PLAY ROOM;

APPENDIX No. 2 CONSENT TO PROCESSING PERSONAL DATA;

APPENDIX № 3 FIRE SAFETY RULES.

We thank you for your understanding and compliance with the Rules.

We wish you a pleasant stay!

Appendix No. 1

to the Rules for the provision of hotel services in the hotel "Hotel 28"

RULES FOR VISITING THE CHILDREN'S PLAY ROOM

1. Rules for visiting the children's playroom:

1.1. Opening hours of the children's playroom from 08:00 to 20:00 without breaks and weekends. The opening hours of the children's playroom can be changed by the Hotel without prior notice to the Guests.

1.2. The children's playroom does not provide educational services through the implementation of one or several educational programs, does not carry out educational functions.

1.3. While the child is on the territory of the children's playroom, the employee of the Hotel (hereinafter referred to as the Animator) monitors the comfortable and safe stay of children, looks after them.

1.4. The service of the child's stay in the children's playroom is provided to the parent (legal representative of the child), provided that the child is from 4 years old to 12 years old and provided that the parent (legal representative) presents a document confirming his status and giving the right to act as the legal representative of the child.

 A visit to the children's playroom is a paid service for organizing the leisure of children of guests who do not live in the Hotel.

 For Hotel Guests, a children's playroom is a free service.

1.5. In case of a paid visit, a pass to the children's room is a payment receipt for visiting the children's playroom.

The parent (legal representative) of the child is obliged to pay for the service in accordance with the current Tariffs for the services of the children's playroom. Rates are provided to the Guest at the reception desk of the Hotel.

1.6. The check is issued by the receptionist of the reception of the Hotel after payment and is presented at each visit to the children's playroom.

 Children under 4 years old can visit the children's playroom only if accompanied by a parent (legal representative).

1.7. Children over 4 years old can stay in the children's playroom without being accompanied by their parents (legal representatives). The animators of the children's playroom have the right to request a document confirming the age of the child.

1.8. A prerequisite for a child's visit to a children's playroom is the completion by a parent (legal representative) of the Children's Playroom Visit Log (hereinafter referred to as the Magazine) / Visiting Questionnaire (in the form specified in Appendix No. 1 to these Rules) before visiting the children's playroom, in which it is noted:

· Date of admission of the child;

· Time of reception of the child;

· Estimated time of stay;

· Name and surname of the child;

· Full name and contact phone number of the parent;

· Whether the child has allergies, chronic diseases, other medical restrictions and other necessary information about the child (including behavioral features that the staff of the children's club should know about when communicating with the child for his own safety).

1.9. The signature of the parent (legal representative) in the Journal means that the parent (legal representative) is familiar with these Rules and fully agrees with them, as well as the absence of claims to the Hotel Administration regarding the presence of the child in the children's playroom (upon leaving the room, the child has no injuries, harm to health not caused).

1.10. Children are accepted only if accompanied by a parent (legal representative), the child cannot fill out the Visit Log on his own.

1.11. A child from a children's playroom can only be picked up by the parent (legal representative) who brought him.

1.12. The parent (legal representative) who leaves the child in the children's playroom guarantees that the child does not have allergic and infectious diseases, an acute condition, during which leaving the child without parental supervision is dangerous for the child. The parent (legal representative) undertakes to inform the Animator about all possible problems of the child in order to avoid unsafe situations with the child and other children: diseases, behaviors, habits, etc.

1.13. The animator is not responsible for harm associated with the deterioration of the child's health, if it happened due to his acute illness, exacerbation of trauma or chronic illness.

1.14. The animator has the right not to accept a child with obvious signs of colds or infectious diseases, in case of obvious inadequate (aggressive, hysterical) behavior of the child.

1.15. The decision to admit children with disabilities or developmental disabilities to the children's playroom is made directly by the Animator, taking into account the number of children in the room at the time of admission, as well as other external factors that may affect the safety of children.

1.16. In the event of aggression towards employees of the children's playroom, children, and other persons, the Animator reserves the right to terminate the child's stay in the children's playroom and to call the parents (legal representatives) early by the mobile phone specified in the Journal.

1.17. It is forbidden to bring piercing and cutting and other objects that can cause injury to the children's playroom, as well as carry-on luggage, food (in particular, sweets: ice cream, chewing gum, candy, etc.), drinks, money and valuables.

1.18. The animator has the right to provide the child with first aid, if necessary, or call an ambulance, having previously contacted the parents (legal representatives) by mobile phone or by calling the Guest's number.

1.19. The animator of the children's playroom is not responsible for personal valuables, including toys lost by the child.

1.20. Before visiting the children's playroom, the parent (legal representative) must independently take the child to the toilet, remove outer clothing, shoes, and jewelry from the child.

1.21. The animator is not involved in performing medical procedures, changing diapers, bathing children.

1.22. When visiting the children's playroom, it is necessary to have replacement shoes or thick socks. The presence of a child in outdoor shoes or with bare feet is prohibited.

1.23. A child under 4 years old must wear diapers when visiting the children's playroom.

1.24. While the child is in the children's playroom, children under 7 years of age must be accompanied from the children's playroom to the toilet and back by the Animator, who, if necessary, also provides other assistance.

1.25. The parent (legal representative) who left the child in the children's playroom must pick him up after the expiration of the period specified in the Journal, or extend the time of stay.

1.26. It is forbidden for the animator of the children's playroom to release the child from the children's playroom without being accompanied by a parent (legal representative).

1.27. It is forbidden to take out toys, books and other property of the children's playroom. For damage caused to the property of the children's playroom of the Hotel, the parent (legal representative) of the child bears full financial responsibility in accordance with the prices specified in the Price List of the property of the children's playroom.

 The animator of the children's playroom reserves the right to deny access to the children's playroom to persons who do not meet the above requirements, to persons deliberately spoiling toys and harassing other children, or to other persons at the discretion of the Animator in order to ensure safety in the children's playroom.

2. Responsibility:

2.1. The animator of the children's room is responsible for the correct filling by the parents of the Journal of visiting the children's playroom of the Hotel.

Appendix No. 1 to the Rules for visiting a children's playroom

Appendix No. 2

to the Rules for the provision of hotel services in the hotel "Hotel 28"

No. ___ dated _________ 20__

CONSENT TO PROCESSING PERSONAL DATA

I hereby _____________________________________________________________________ (full name),

I give my consent to the processing of my personal data by Rosa Khutor LLC and confirm that by giving such consent, I am acting on my own will and in my interest. The consent applies to the following information: my last name, first name, patronymic, year, month, date and place of birth, address, family, social, property status, passport data, information about my health, information about medical procedures, analyzes, and any other information relating to my personality (hereinafter - "Personal data"). I give consent to the processing of my Personal Data for an indefinite period in order to conclude any contracts and their further execution, to provide services to Rosa Khutor LLC, to participate in promotions carried out by Rosa Khutor LLC, to make decisions or take other actions that generate legal consequences in in relation to me or other persons, providing me with information about the services rendered by Rosa Khutor LLC. Consent is granted to take any actions in relation to Personal Data that are necessary to achieve the above goals, including without limitation: collection, systematization, accumulation, storage, clarification (update, change), use, blocking, destruction, as well as the implementation of any other actions with personal data in accordance with applicable law. The processing of personal data is carried out by LLC Rosa Khutor in the following ways: processing of personal data using automation tools, processing personal data without using automation tools (non-automated processing). When processing personal data, Rosa Khutor LLC is not limited in the use of methods for their processing. I agree that, if necessary, Rosa Khutor LLC has the right to provide my Personal Data to achieve the above goals to a third party (including subsidiaries and dependent), their agents and other persons authorized by them. Such third parties have the right to process personal data based on this consent. This consent is given by me indefinitely, but it can be revoked by sending me a written notice to Rosa Khutor LLC at least 1 (one) month prior to the withdrawal of consent. If I revoke my consent to the processing of my Personal data, Rosa Khutor LLC has the right not to stop processing Personal data and not to destroy them, in cases stipulated by the legislation of the Russian Federation or by the internal rules of Rosa Khutor LLC. At the same time, the corresponding actions in the continuation of the processing of Personal Data by Rosa Khutor LLC are considered acceptance.

Date ___________________ _________________________ Signature

Appendix No. 3

to the Rules for the provision of hotel services in the hotel "Hotel 28"

FIRE SAFETY RULES

DEAR GUESTS!

If you arrive at the Hotel for the first time, try to remember well the location of exits and stairs, the evacuation plan and the location of the primary fire extinguishing equipment.

We ask you to follow the fire safety rules:

Do not use electric heating devices in the room (coffee pots, irons, boilers);

· When leaving the room, do not forget to turn off the TV, air conditioner, lighting lamps;

· Do not cover the switched on floor lamps and table lamps with foreign objects;

· Do not smoke on the territory of the Hotel, including in your room;

· Do not bring flammable substances and materials into the room.

IN CASE OF FIRE IN YOUR ROOM:

· Immediately report the incident to any employee of the Hotel, and then to the fire department by phone in room 9-01 or from a mobile phone: Beeline 001, Megafon, MTS 010;

· If fire or smoke is outside the window, close the window, tear off the curtains or tulle, and move all flammable objects away from the window.

· • If it is not possible to eliminate the source of combustion on your own, leave the room and close the door without locking it;

· • If the door in the room is hot or smoke seeps into the room from the corridor, then it is strictly forbidden to open the door. Wet the towels and cover all the cracks with them;

· • Even if the door is not hot, get ready to slam it quickly if necessary.

· Slowly open the door, straining your hand. Under the pressure of the flame, the door can swing open by itself if not held properly.

· • After making sure that there is no fire and smoke in the corridor, leave the danger zone and act as directed by the Hotel administration or the fire department.

IN CASE OF FIRE OUTSIDE YOUR ROOM:

· Immediately report the incident to any employee of the Hotel, and then to the fire department by phone in room 9-01 or from a mobile phone: Beeline 001, Megafon, MTS 010;

· Stay in your room if a fire in the hallway is blocking all exits, or if it is heavily filled with smoke. Even if there is no flame, inhaling thick smoke is life-threatening. So if there is no fire or heavy smoke in your room, you are probably better off staying inside.

· If smoke appears in your room, open the windows and turn on the ventilation in the bathroom, if possible, while placing wet towels under the door and in the rest of the door cracks. They will prevent smoke from entering the room and will avoid draft when the windows are open.

· Fill the bathtub, if present in the room, with water. Use an ice bucket, trash can, or suitcase to douse a door or any other hot surface with water, or extinguish a fire in your room.

· Make a mask by wrapping your nose and mouth with a damp towel or garment. Remember that in case of fire there is a risk of suffocation from smoke or toxic gas. Do your best to minimize the entry of smoke into the lungs.

· While in the room, close all windows and doors and immediately leave the room;

· If the corridors and stairwells are heavily smoky and you cannot leave the room, stay in your room with the windows wide open. A closed and well-sealed door can reliably protect you from dangerous temperatures. To avoid smoke poisoning, cover crevices and vents with water-dampened towels or bedding.

· When the firemen arrive at the scene of the accident, go to the window and give a sign to help you.

Wait out the fire on the balcony or loggia, while closing the balcony door behind you.

Rosa Khutor LLC

OGRN 1037702012952, INN 7702347870

Location: 123308, Moscow, 2nd Silikatny proezd st., Building No. 34, building 1, room I, room 7.